I send all my handmade jewellery in their own organza bag.
We can also gift wrap your item. Just let us know.
I ship the products through Canada Post via regular letter air mail. Faster shipping is available if you let me know you need it quick I can work out a cost for you. Of course holidays will always take a bit longer due to volume in the postal system.
On average delivery in Canada will take 7 – 10 working days.
For the USA delivery may vary due to customs clearance. You are responsible for any custom charges that may result when the package enters your country, please be aware of your country’s restrictions.
In order to keep shipping costs low, my packages are sent without tracking and/or insurance.
I would suggest you include insurance on your delivery if its over $50
If you require insurance, please contact me before purchasing.
Shipping fees include packaging materials and time.
INTERNATIONAL SHIPPING: Please note that international shipping (any country other than Canada) can take 1-5 weeks, customs can hold items for up to 5 weeks.
ADDRESS: I will ship to the address you provide to Etsy in your order.
Payment is accepted through PayPal, Direct Checkout, money orders and of course Charlene Hall Designs Gift Certificates.
If you do not have a PayPal account you can still pay using this method. when you check out choose PayPal and select the option “I don’t have a PayPal account”. You will then be asked for your credit card details. Enter your credit card information and as soon as I receive notification of payment your order will be on its way.
I will gladly repair or replace jewelry within 30 days of purchase if the item was damaged due to normal usage/wear within that time period. You must provide a clear photo of the damaged piece prior to sending it back so I can evaluate the situation on a case by case basis.
No refunds, repairs or replacements on jewelry that has been damaged by water, moisture, perfume, lotion, cream, soap, shampoo, salt water, chlorine and any other chemical or substance.
All subscriptions made by the 20th of the month will be received by the 20th of the following month, all subscriptions after the 20th of the month will be received the month following the next, for example, orders placed before the 20th of November will receive their box by the 20th of December, all orders places after the 20th of November will receive their box by the 20th of January.